CX Messenger is built using out-of-box public APIs and standard components of Oracle Service Cloud.
All text messages are stored in Oracle Service Cloud, so you can report on the data using its full analytics capabilities.
CX Messenger is also highly configurable. Just about everything can be tweaked using our settings, even the bubble colors the agent sees.
If you need to do more than toggle switches and change bubble colors, any developer can extend our platform to implement custom business logic,
or modify the way our applicaiton behaves.